Refund policy

Return & Refund Policy

Last Updated: June 2026

At SA Rakhi, customer satisfaction is our priority. We strive to deliver premium-quality products in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

Returns

Due to the nature of our products, returns are accepted only if:

  • You receive a damaged product.

  • You receive the wrong product.

  • The product has a manufacturing defect.

To request a return, please contact us within 48 hours of receiving your order. Kindly share your order number along with clear photos or videos of the product and packaging.

Non-Returnable Items

Returns will not be accepted for:

  • Change of mind or personal preference.

  • Incorrect address provided by the customer.

  • Products damaged after delivery due to misuse or improper handling.

  • Customized or personalized Rakhi products.

  • Products without original packaging or tags.

Refund Policy

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.

  • The refund will be credited to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we will provide a free replacement (subject to product availability). If the same product is unavailable, an equivalent product or a full refund will be offered.

Cancellation Policy

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, cancellation requests cannot be accepted.

Shipping Charges

  • Shipping charges are non-refundable, except in cases where the wrong or damaged product was delivered by us.

  • Customers may be required to bear return shipping costs unless the return is due to our error.

How to Request a Return

To request a return or replacement, please contact us with:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos or Video of the Product (if damaged or incorrect)

Contact Us

SA Rakhi

📍 Address:
2nd Floor, JJ Complex
Holi Chakla, Gopipura
Surat, Gujarat – 395003, India

📞 Call / WhatsApp: +91 97123 26876

✉️ Email: chaitanyasethia@gmail.com

We are committed to resolving your concerns as quickly as possible and ensuring a smooth shopping experience.